Customer service£º400-007-7724
  • Voice Coil Motors
  • Ironless Core Linear Motors
  • Iron Core Linear Motors
  • Linear Motor Stages
  • Linear Motor Drivers
Product list
Contact us

Telephone: 400-007-7724

Fax: +86 512-82175788

Postcode: 215300

E-mail: info@tmmotion.com

Address: Building 2£¬No.1299 Fuchunjiang Road,Development Zone Kunshan City Jiangsu Province, China.

Current position£ºHome > News Analysis of logistics satisfaction of tongmao linear motor in Southeast Asia

Analysis of logistics satisfaction of tongmao linear motor in Southeast Asia

time£º2019/7/19  click£º4650
     Analysis of logistics satisfaction of tongmao linear motor in Southeast Asia. The Southeast Asian ecommerce portal, iPrice Group, and Parsel Perform, surveyed more than 80,000 consumers in five Southeast Asian regions(Malaysia, Singapore, Indonesia, Vietnam, and Thailand) about their satisfaction with online purchasing logistics.
     According to data from the survey, Tongmao Linear Motor Co., Ltd., the growth rate of e-commerce in Indonesia over the past five years has been 10.3 %. The performance is quite strong, but logistics is still a very big challenge. 36 % of consumers are dissatisfied with their transport logistics experience. By contrast, consumers in Singapore, Thailand and Vietnam are more satisfied with their transport logistics.
     In addition, Tongmao Linear Motor has learned that the speed of delivery, whether it is delivered within the expected delivery time, and whether it actively communicates with customers about the delivery status are the key factors that affect customer satisfaction. In terms of delivery speed, with the increase in shipping time, customer satisfaction(4-5 satisfaction) will be reduced by 10 <UNK> -15 <UNK> for each period; Whether more than 90 % of complaints and poor responses to delivery within the expected delivery time are related to long shipping times and delayed delivery, and transparent logistics can help sellers improve customer satisfaction; In terms of whether or not to actively communicate with customers about the delivery status, 37.22 % of consumer complaints were due to delayed delivery, 32.59 % were due to unsatisfactory transportation times, and 16.11 % were due to unsatisfactory after-sales service. A good service attitude may not eliminate the dissatisfaction caused by late delivery, but a cold, perfunctory or even bad communication attitude will certainly lead to many poor reviews.
     So how to improve logistics satisfaction? The small editor of Tongmao Linear Motor thinks that it is possible to start with modern logistics equipment because advanced logistics equipment can increase the delivery speed and shorten the delivery time; A distinctive feature of the development of modern logistics industry is the application of high-tech represented by modern advanced driving technology, automation technology, and information technology. The logistics transmission equipment driven by linear Motors represents a modern advanced logistics transmission technology. Application and a trend.
     Kunshan Tongmao has been continuously improving the efficiency and productivity of complex manufacturing processes for more than a decade. Its products such as Tongmao linear Motors, linear modules, linear slides, coil Motors, and coil modules have been widely trusted by customers at home and abroad. Tongmao's breakthrough innovation benefits from its application experience in various industries.
     This article originated from the original company of Kunshan Tongmao Electronics Co., Ltd.(www.tmmotion.com). Please indicate the source.